SHIPPING & RETURNS
Dolce Shipping Policy
Please Note:
Shipping cost:
$8.00 standard shipping on all orders
Free shipping on orders over $150 (before tax) with code FREESHIP
We ship all orders via USPS Priority mail.
Orders are processed and shipped the day following the order placement.
We offer in store pick up at our local brick and mortar store. If you are not local, we do ship across the U.S!
Orders placed on Friday will not be processed until the following Monday due to our shipping warehouse being closed Saturday/Sunday.
Shop Dolce Boutique does not offer International shipping. We will only ship to the Domestic U.S. If an order is placed with an address outside of the U.S., we will cancel the order.
**Shop Dolce Boutique is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service or UPS. If your item arrives damaged, please contact us within 48 hours of delivery.
If you need additional help with an order in regards to shipping, please email customer service at shopdolceboutiquela@gmail.com. Please include your order number and reason for email.
Dolce Return Policy
Not satisfied with your order? No problem!
Please inspect your items upon receipt to make sure the item is in good condition. ONLY unworn items in their original packaging can be returned for STORE CREDIT. We must receive your return within 10 days postmarked from the date of receipt. Your store credit will be issued to whichever platform the purchase was made on (Brick & Mortar/ Website). Accessories, shoes, seasonal items, and sale items are FINAL SALE. NO EXCEPTIONS.
ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES
Please ship your item back to the following:
DOLCE
Attn: Return
204 Metairie Road
Suite 101
Metairie, Louisiana 70005
The receipt MUST be included in the returned package in order to get your store credit******
The customer is responsible for all shipping fees. We are not responsible for any lost, stolen, or damaged return packages. Store credit cannot be applied to a future order until a return is processed.
Damages
Email returns@shopdolceboutique.com within 48 of hours of receipt. Please list your order/invoice # in the subject line and we will be happy to help resolve the issue! We stand behind our products and want our customers to be 100% satisfied.
In-Store Pick Up
Pickups are eligible for exchange or store credit within 10 days from the date of purchase, not the date picked up. Purchases in store are held for 30 days. If your item is not picked up after the 30 day window, it will be donated. We are not responsible for your purchase after the 30 day window and a refund will not be given.
